Pizza Express - Northampton

My friend usually calls ahead to place an order for pickup at this restaurant, but this time he was told to use the app or website instead. He found this unusual, but complied. We were then notified that our order was ready, so we went to pick it up, which wasn't far from our location. However, we still had to wait for 10 minutes. While waiting, I observed the waitress speaking to the staff in a disrespectful manner, and noticed that the staff seemed unhappy. When we finally got our food and opened the pizza box, my pizza was cold, not even lukewarm – it was completely cold. In contrast, my friend's lasagna was piping hot. It was clear that they had mixed up the timings and my pizza had been left sitting there to get cold. I would have been better off making a simple DIY pizza at home – warming up a tortilla, adding some sauce and herbs. I paid £16.40 for a cold and flavorless pizza that wasn't even topped correctly – I received vegan chicken instead of vegan mince.

What a lovely warm welcome. Firstly we were running late, I called to let pizza express know, not a problem at all. Secondly we only had change for 1 hours parking, we were sorted out and managed two delicious courses comfortably in the hour. Thirdly, the welcome smiles of all the staff made us feel that nothing was too much. My friend is a coeliac, the waitress was helpful and explained all the pizzas were available on gluten free pizza base, so no special menu, no exclusion! The deserts were delicious, I recommend the lemon roulade. Super service, nice decor once you are past the entrance hall. Don't be put off by the entrance, you don't eat in there. The food is excellent, the staff are friendly and helpful. Enjoy.

We had made a reservation for 6:15 since we had tickets for a show at 7:30. Even though we placed our order promptly, our food had not arrived by 7:00. When we asked our waitress about our food, she was busy packaging takeout orders at the time. She said she was just about to check on it. After waiting a few more minutes while the manager and chef argued, the manager informed us that our order had been overlooked. Sadly, we had to leave without having our meal.

After a nightmare shopping experience we needed an escape so chanced our luck in here and was greeted by a friendly Waitress who got us a table, she could see I was flustered with two busy toddlers and she was more than brilliant with them, getting crayons and paper and the chefs hats, and chatting to them while I got myself sorted! We ordered off the Bambino menu for the girls and I had a Pollo Forza, the pizza was great and the best PE pizza I’ve had. All the staff were great and attentive and kept my girls amused too, even looking after my eldest while I took my youngest to the loo (more than once!! . MASSIVE THANK YOU to the Northampton PE team.

A large group of x40+ of us descended on Pizza Express Northampton at the weekend for Saturday lunch and the whole team was superb. Food and drinks served so quickly and efficiently. The back room was perfect for us as a large group and the food delicious. Thank you so much. Highly recommend.