Boltons Bistro - North Norfolk

Been going to the Clifton for over ten years, not staying but dining, drinks etc, spent an absolute fortune, always been friendly and great place, since it’s been took over what a change, we were here last year, only managed to get in once, place was dead, but staff say they only serving residents, now we we spend a few hingmdred pound a time and the place is dead, what’s going on, staff rude , I hope the new owners see this review as we normally here in cromer 6 weeks or more a year, used to eat every day in here but never again will I return, been turned away, rudely too many times, good luck but I bet this place has lost a fortune, keep clear of the place head into cromer, much friendlier now

As a former senior manager for a hotel chain I am well placed to make objective comments. Whereas the Cliftonville used to be a warm friendly environment it has been replaced by a cold, uninviting layout. Totally lacking in atmosphere and what was once a haven of good food is now a shadow of its former self. Our food was slow on service,served on cold plates, and minimal in size. One has to question the calibre of management and the overall awareness of the owning company who clearly do not have a good understanding of customers needs. Like all the other numerous negative reviews I suspect this one will meet with the useful ineffective platitudes and excuses instead of facing up to the reality by actually doing something to resolve what is clearly an ongoing pattern of negativity and failure. Coming from a hotel chain where customer service was paramount it saddens me to witness avoidable failure We will not be back as there are other nearby venues that far exceed the drops that is the Cliftonville. It really saddens me to have to comment like this yet reality has to be faced

£18 for a cod lion and bed of beans lettuce the size of not much size for the price . And now when I paid with cash was told that thay will not be accepting cash so I won't be CAMEING back what a shame .

The Cliftonville Hotel is undergoing a refurbishment and so the Bistro was sharing accommodation with the bar. A good menu of sea food and other choices. Food looked good on the plates and was good sized portions, more importantly, it tasted good. The main drawback for the evening was a staff member who appeared to be in charge was very loud and over the top with his manner of speech.

Went for a light bite at midday. Lovely seat for two in a window alcove. Having been a month ago and enjoyed good service, an appealing menu and food which all of our then party of six were impressed with, our expectations were for a treat. Today 's service was unhurried, but pleasant. Menu, more modest: no starters appealed, and although brown/white bread was initially offered for sandwiches this was changed to soda bread or wrap. My wife asked for her soda bread to be toasted she didn 't say anything, but she left several charred bits. She found the salad leaves tired with some wilting and pointed out to the waitress a piece that was slimy and brown [resembling a slug]. We were assured that this would be mentioned to the chef. Sadly, the kitchen chose not to respond. Thankfully desserts were of a high standard. I regularly eat with a friend also from the locality. Yesterday we decided to widen our horizons from our near Aylsham venue. Bolton 's was mentioned; however, I shall email him to, reluctantly, delete it from the list.