Hyatt Place Bloomington/normal

Quiet, comfortable rooms. Outstanding breakfast buffet. Accommodating staff who are eager to please. Only downside is if you are just passing through the area, it is a bit of a drive from the Interstate highways. However, if you want to be by the university, it is perfect.

Very comfortable stay! Everything was fresh and clean. Bathroom had a step in shower, which was nice. Parking used by the hotel is directly across the street on Beaufort, in the Bloomington Normal Amtrak Parking Garage. (And not in the OTHER parking structure that is also directly across the street, called the Beaufort Street Parking Deck. I ended up in the wrong one, being unfamiliar with the area, and incorrectly interpreting the check in person 's pointing. Breakfast selections were very good nice wide variety. Did some walking around the area and felt very safe. Nice area called The Circle nearby, with a variety of shops and eateries and public art/murals.

BAD MANAGEMENT!I booked the Grand Corner King room, but when I checked in, they said they were not able to give me that room (although I am a Globalist Hyatt member and they are required to give their Globalist members the best available room based on Hyatt rules).I reached out to Hyatt customer service, and they confirmed that the manager of this branch does not follow basic Hyatt rules. They contacted the manager and copied me in the email. They requested that the manager respond to me to resolve the issue. However, the manager has not responded nor resolved the issue.I have stayed in over 10 other Hyatt hotels all around the US, and they have always respectfully treated us and upgraded our room, even without asking. However, this Hyatt Place is a whole different story. They are not only irresponsible to Hyatt customer service, but they are also not respecting their customers!I am very disappointed with the management of Hyatt Place Bloomington/Normal. I expect that Hyatt will take action to address this issue and ensure that their customers are treated with respect.

Facilities are clean, up-to-date and staff is positive and helpful. The hotel is in an ideal location as it's close to the university and down-town-normal. We were somewhat disappointed with the quality of the free breakfast items. But--it is a hot breakfast and had several options. Starbucks is right next door if someone wants a pastry or other coffee options. Coffee Hound is right down the street and has man offerings.

I normally stay in Hiltons well this place was over the top and by far the best hotel I have ever stayed in keep up the hardwork. If I'm ever near bloomington this will be the only hotel I will every stay at .