Courtyard By Marriott Bloomington Normal

Stayed here for two nights. Staff are friendly, welcoming and the hotel is clean. They have snacks for the guests in the lobby too. My room was comfortable. Although with some loose fixtures in the bathroom. But nothing crazy. The plumbing can be loud as other guests wake up in the AM and shower. The location is not near any restaurants so plan dinner out before returning to this hotel. They do have a breakfast counter. Overall, very workable for short term business travelers.

DO NOT STAY AT THIS HOTEL. There are many other hotels in the area to choose from. This place was nice, comfy bed, clean rooms etc etc. But here 's the kicker folks, they play games with your card. I was told $79/night, plus tax, and $20 incidental. Ok, that 's reasonable, and quite standard. But upon checking into my room, I look at my acct, and they whacked me $440 right off the bat. I go down to the desk, and ask Roy what the deal is. He sat there, after rolling his eyes at me, that he knows nothing about the $440, and stuck with his story of $79/night, and $20 incidental. I marched my happy ass back to my room, called marriot corporate, and basically, after 2 hours of them hanging up on me several times, and other exciting circus shenanigans, got no where. I was happy to check out after staying 2 nights, good riddance courtyard Normal IL. I spoke to a manager upon checking out, who was pleasant. I explained the situation to her, and she listened, gave me a final bill as well. $176 and some change was what the final bill stated. Hmmm...doesn 't match my account, but that 's ok, I called my financial institution and filled them in on the details. Filing a dispute may be necessary. There are literally 20 other hotels in the B-N area, that would be happy to have you as a guest in their hotel. Don 't stay here, unless you want to be taken advantage of, and treated like an idiot. This wasn 't my first rodeo folks, seriously. I 'll never stay at courtyard, or any marriot affiliated hotel ever again. This place can kiss my ass, and burn in hell.

This is a small town hotel just trying to maintain during a pandemic so I'm going to go light on them. Let's start with the positives shall we? Pros Polite and friendly staff. Everyone who worked there was very kind and attentive. I believe this says a lot about the hiring manager! Kudos to you person who found the nice staff, because it matters. Great location. Close to a Walmart, gas stations, restaurants and not too far off the expressway for those traveling through town, I will definitely take it! : Free parking most Marriotts charge for parking daily so it was nice to see a large parking lot included free of charge. Multiple elevator banks so during a pandemic you don't have to worry about long waits and people who insist on breaking rules to get out faster. Speaking of the pandemic they were super respectful of social distancing and put notes on the elevator stating 2 per elevator or one family at a time, thank you! All staff wore masks, and cleaned services regularly. They had hand sanitizer, a basket to put old key cards and nearly new furniture in the lobby. The rooms had the typical microwave, mini fridge and black out curtains which came in handy since we had a long drive. There is a courtyard Bistro that services breakfast, coffee and dinner or drinks in the evenings. It was not open but I suspect that was because of the low occupancy rates due to this being a college town on winter break. Comfortable beds and extra pillows. They have a large pool and hot tub. It's clean but very empty because of the pandemic. It was nice to walk by and see the clean blue water. If I hadn't arrived so late I would have gone for a swim. The price was affordable for a king sized room in a safe area. Cons The toilet was dirty. It was the kind of dirty that you don't see in Marriott hotels. It has a ring around the inside like someone hadn't bothered to take a toilet brush to it in weeks but the outside was clean. Helpful hint pouring cleanser in there and letting it sit should break that stain down. There was a stain on the floor in between the tile. It was nothing to be too worried about but it looked like something that could have been bleached away if the cleaning staff put in an attention to detail and scrubbed it away. The room was set up nicely with a large comfy chair, but unfortunately it had a big black stain on the ottoman that looked like someone left chewing gum that got black over time, I believe this should have been scrapped off. It makes you not want to take off your shoes or socks and relax which is the point of being in a hotel instead of on the road when you are tired. Those small touches matter because it makes you uncomfortable seeing dirt left over by other people, right? The fridge and freezer for market kitchen only had one lonely food item in it. A box of Mac and cheese that no one wanted so far. They managed to keep a few beers of different kinds and all cold enough to enjoy but it would sell a bit better if paired with food. Flat screen TVs that aren't smart TVs and a remote control that doesn't work. Only the on button, volume and channel up and down. The input, menu button etc didn't work so we gave up on watching tv. It would be nice to have a smart tv like the other Marriotts where patrons can sign into their streaming accounts. Would I go there again? Yes, but I would have asked to switch rooms when I saw the toilet and the remote control it I was staying anything longer than a night. It's not a bad hotel. It wasn't filthy but they should scrub the rooms and remove stained carpet and furniture.

I found a live roach in my room. I killed it but kept thinking about it all night. If there's one-than my mind said there must be thousands. I kept the light on near the sink where I saw it. It still freaks me out. I left my luggage in my garage. I'm not taking chances of bringing anything into my house.

Room was cool and comfortable upon arrival no need to adjust the temperature. Black out curtains along with a very comfortable mattress made for a great night's sleep. Staff that I connected with in advance and throughout the stay was great. Thumbs up good place to stay while in the area.