The Italian Job - Nordrhein-Westfalen

This was the MOST UNPLEASANT EXPERIENCE OF MY LIFE. I went to this restaurant tonight with my boyfriend, after receiving a Luups coupon book for my birthday and having been using it for 2 months now. Before deciding to try out this restaurant, we looked at reviews and were stuck by how everyone was complaining about the staff being incredibly rude and unfriendly. Since the food offer looked really good, we decided to go over the negative feedback and give a try to this restaurant. As it turned out, all the bad reviews were 100% right. The waitress is INCREDIBLY RUDE. She is the MOST UNPLEASANT person I have ever come across. As soon as we arrived, we noticed that she was totally unfriendly, and throughout the dinner she was void of any hospitality. But the worst happened when, after eating, we went inside to pay. She clearly saw we had the Luups coupon book, gave us a bad look and ignored it. When she gave us the bill, we showed her the book again and she said, with her usual super rude attitude, that coupons have to be shown before ordering and that she could not give us a discount. As I have already said, we have been using the book for 2 months and NOBODY has ever had a problem with us showing the coupon after ordering. But this is not the point. When we argued we didn't know about this policy and nobody had ever refused to get out vouchers, she said "if you don't have money, you should not go eat out". Now, this is what made us incredibly mad. She is the most horrible and disrespectful person I have ever had to deal with. When we pointed out how rude she had been throughout all the dinner and how HORRIBLE what she said was, she showed us the door laughing, and told us if we didn't leave, she would call the police. 2 other members of the staff or managers (I am not sure) were there during the whole thing and did not say a thing in our favor. I pointed out several times how unacceptable her behavior was and how all the bad reviews on fb make a lot of sense to me now, and all they said was "we don't care if we get another bad review". So if you want to avoid a really unpleasant experience and have to deal with this ridiculously rude,frustrated and greedy person, I strongly recommend you NEVER to come close to this hell of a restaurant. I will share this with Luups and with all the people I know in Düsseldorf and hope with all my heart this ridiculously greedy business will stop ruining people's nights out very soon.

This restaurant at the corner is definitely something I can recommend. A Sunday visit turned out to be one of the most pleasant restaurant visits in Düsseldorf.The starter "blood sausage" just melted and the large tender entrecôte was perfect. Music in the background was an odd mix but not disturbing.

We were here 2x and both times it was very good to eat. here you can also take a pizza home or pick up what we have done more often. I recommend the pizza with salsiccia, very tasty. we had pasta, carpaccio and other pizzas, we always tasted it. Now in the summer you can sit outside. at our first visit, we could not pay with card, as it was really opened, but that works now. the star to go there for the service: at both visit the waiters did not know exactly what is on the map or what is in the order. there was also for the neighboring brot with salt and olive oil, here we were forgotten. he noticed it himself and it was delivered. Overall, this was a little too little or too sluggish.

I could not understand the bad assessment at all..we have spent there a wonderful evening and felt like in bella italia.The kitchen was modern yet typical Italian and already 1 star worth.I had the salccica and as an appetizer the fish salat ,1a..my friends had pasta and tagliata and the looked quite satisfied.

The good reviews are not quite understandable for me. Yesterday evening, we tried the new "the italian job". for a Friday evening it was extremely empty, which already existed to think, we did not find it very comfortable.The food was unfortunately a disappointment:- the cattle carpaccio tasted (water crystals).- the twice ordered lamb crown came almost raw on the table and had to be put into the kitchen again. two of us could not eat at the same time as the others. the rosemary potatoes came in a glass.- the first ordered calves was then unfortunately sold out. the instead ordered seafood risotto was very salted.- the pizza was quite okay, but nothing special.The personal was friendly and tried, but seemed to some extent overwhelmed (although there were more than enough staff for the couple guests). In some menus the pizza and dessert side was missing. Finally, the (more expensive) kalbsschnitzel was still on the bill instead of the risotto, but then it was corrected.Nett was the limoncello on the house.Leider we will not come back yet.