Cold Spot Cross Lanes - Nitro

I can't even rate the food because when I ordered a raspberry salad, I was told they don't make those and haven't for over a year. Mind you, I ordered the salad 2 weeks before this call, and 2 weeks before that. The manager is the one who told me this too. When I told her that's not true and that I had ordered it nit too long ago, she said I must have ordered it from Dunbar. Uhhh I know where I got my food from and I live in the Cross Lanes area. She was extremely rude and ended up hanging up on me. Shame on her. When I ordered it last time I spoke to a very pleasant man and he was so helpful. In a little over a month the service has gone done drastically. My mother in law called just this evening and they were rude to her. Told her she couldn't just get a cheeseburger, had to get a side but didn't ask her what sides she wanted. I hate that I won't be ordering from them because they're so close to me, but I'd prefer to spend my money where people treat me kinder. We work hard for our money!!

I have played the slots here for along time and I have to say this has got to be the tightest slots I've ever played I wouldn't recommend going here to play unless you want to just lose all your money

I came here several days ago to pick up a to-go order. The person who was working as a cashier (young white man, long red hair, glasses possibly? was extremely hostile. As soon as I told him who I was he proceeds to tell me how to do the payment process (which I 've done hundreds of times here in a condescending tone. As he is finishing his rude assistance, he then says "press NO! in a very loud and aggressive tone. I was so angry I had to leave at once to not engage in a physical altercation, as I was extremely confrontational by this point. I will never return to this location and would advise anyone not to order takeout at this specific location. The Dunbar location is far superior, with much friendlier staff and service and I would certainly return there.

Seems like a bar that a divorced dad would go to to cry into a bottle of budweiser on a Monday night. I ordered wings, since it's a wing joint. They pulled wings from the convenience store cooler and put them in a basket to serve to me at the restaurant. Ice cold and old. The second attempt at food was just as foul and looked like something from a lunchable. Go somewhere else. Don't waste your time on the incorrect hours posted on the door.

I’ve been going into this location for several months in the morning. The young man with the salt and pepper hair is always so polite and nice. He makes my whole experience so much better. He remembers what I buy every morning and has it ready and waiting for me. Great customer service from this young man! I’ve had previous experiences at this location that were not so nice and stopped going for a long time. He makes my day a bit brighter. Kudos for such a pleasant person Cold Spot!