Villa Madina - Newmarket

Don’t order on their app if you need a refund. You will be ignored if you order through their app. Went to the store we ordered at 2:27pm. Our order was suppose to be ready at 2:36pm. The cashier man told us we “have to wait because it’s gonna take some time”. Weird because we ordered ahead of time it should have been ready. Anyways we still waited now it is 2:47pm they’re serving everyone in line but not our order. Keep in mind we only ordered 2 roxbox again ahead of time. We went to cashier man asked for refund he said he can’t do refund if we ordered through the app because only head office has control over that. AND THEN he took our order receipt from the side machine to START our order. So our order was never in rotation especially with the other order receipts. It was just on the side machine not acknowledge or tended too. We finally got our order at 2:52PM. A total of 25 MINS. Even though at this point we didn’t want it anymore we had no choice because they don’t do refunds if you order from their app!!

A young man that is working here is very rude. My wife and two children and I went to have dinner at Villa Madina in Upper Canada Mall. We asked the seller, who was a young man, for a plate of chicken and meat without rice, together with bread, but the seller refused to give us the food with bread. We asked the seller, he started being rude and aggressive, we informed the security there and told them about the problem, and they said to report this case to the head office of the restaurant because there was another similar case.

Rude staff that has false advertising. Ordered on Uber eats with buy 1 and get 1 free shawarma at time of opening since I was in the mall. Cancelled order because they said they already sold put to Uber eats....apparently just as they opened. Total scam.

I have lunch at 11 am and all the other foods are open at 11am but Villa Madina is always closed . i guess they don’t need the money and always open later.

Service was very friendly. Portion size was very good. QUALITY of food was excellent. I wasnt expecting this place to be as good as it was, to be honest. Everything was fresh and full of flavour. I'll be back for sure.