Homewood Suites By Hilton Oklahoma City-west

Have been here nearly three weeks..we always stay at Hilton ..this one has outstanding housekeeping and the front desk has gone the extra mile..thank you guys

Excellent property, friendly staff. quiet and comfortable rooms. easily accessible to food, entertainment and the highway. Highly recommend.

This hotel was disgusting from the moment you pass reception. We stayed a whole week and unfortunately couldn’t cancel because they charged us the full weeks amount the day we checked in. Anyways.. there were stains and unsanitary conditions in the halls and actual rooms. I wish I could post pictures because I have plenty. The pull out couch mattress had dark stains that looked like blood all over. The bathroom floor was so sticky so I used a wet wash rag to clean it and it was brown. There were stains on the carpet, walls, pull out couch, bedding of king bed. It was just not good. I am a Hilton member and have stayed at many of these and have never had such a bad experience. There was also no one I could talk to about the conditions. The reception just said, there is no manager on duty. I guess I’ll take it to corporate next.

I ended up booking another hotel. Cause I had to be on the other side of town. Then I finished my work and tried to get another key to my room at 1130am the next morning so I could shower and change clothes. The lady at the front desk told me she didn't see my name in the system. All I wanted was to take a $140 shower and change clothes. Rooms were nice and initial check in was good. But poor customer service on the back end.

Great location, nice feel. The only thing that struck me off was that the front door was locked, and only access with key?