J Roo's - New Haven

Ambiente: 1/1 service: 1/1 eat: 2/3 total: 4/5 great staff and clean equipment; but the pizza was nothing absolutely less blown, tasted the same as most local pizza places, but was still really good.

Great food portion size for the price. I've been here once but I plan on going again. Staff is great and very attentive. Also food from the kitchen to the table time is faster than you would think. But the bathrooms needed more attention toward being clean.

Unfortunate. Our family gathered for a quick bite before the hockey game. It took over 2 1/2 hours to get our meal, causing us to miss the whole first period of the game. Food was good. Servers seemed to make an effort- but we could tell there wasn’t enough help.

It was my first time eating at J Roo's (July 2022). Please take the stuffed mushrooms appetizer off the menu! The description stated that the mushrooms were stuffed with crab and topped with a cream sauce. The mushrooms I received had no crab and were topped with melted artificial cheese. They tasted awful. However, the blackened salmon entree was delicious (so good I ate it all before I could get a photo).

I very frequently order from here. This time it was disappointing. I ordered online small mac n cheese pizza, 2 ice cream with 2 apple crisps. On the same order, I also place an order for 1 pint of ice cream with caramel. When the order arrives, I receive 1 pint of ice cream, 2 apple crisps without their ice creams. I immediately call and say I 'm missing the apple crisp ice creams, to which I 'm told I 'll get it delivered. I wait and wait. Close to an hour passes. Thus I call again. The guy who responds tells me I had already received my items, to which I clarify I had only gotten the 1 pint. He then tells me that he spoke with the manager and I will get my items. I ask about how long it 'll be, to which he states 20 minutes . How would I know that I would never receive my items if I don 't call a second time since he assumed that I received them? Who would let me know? Thus I told him something close to these words. I understand mistakes happen, thus the reason I called and stated what was missing. The restaurant is a paid service, to which I paid for my food and expect to receive for ALL my paid items. Addendum: I received the 2 ice creams a little later than the 20 minutes, which I understand. At that point, my annoyance was slightly higher from the waiting. Without sarcasm: thank you Jroos for correcting the issue.