Le Chocolat Du Bouchard - Naperville

Usually love going to this place, especially because I work so close and it’s a nice treat at the end of a long week. However, I went today for a few mini pastries and was told I had to purchase them in a pack of 6 now. Considering I was only buying for myself, I did not want that many, and I especially did not want to pay $12+ for pastries smaller than a dollar coin. Disappointed in this new change and not sure how often I’ll be visiting now.

Lots of 1 star reviews mostly about the staff, and I can see why. We walk in at 10:23 with a party of 9. They are already mopping the floor even though they say they are open until 11:00. The guy mopping looks at us in fear, apparently thinking to himself “I thought I was getting out of here.” The apparent manager then quickly walks over to a sign saying, “Hostess will seat you,” and turns it around to say, “This section closed.” We left and will never return. We went and had ice cream at Jeni’s instead. Very friendly and welcoming there.

One of my favorite bakery and coffee spots, never disappoints. Gem inside of downtown

I don't leave reviews very often and I don't mind spending money on a quality product with quality service. That being said, this shop is a disappointment. It's beautiful inside and the display is mouthwatering, but the customer service is horrendous and leaves me feeling like I missed out. I wouldn't mind paying their steep prices had the boy behind the counter been able to actually talk to me about what everything was since nothing was labeled. I feel like his recommendation was based off the convenience of it's packaging to get me out of the store faster.

It was so bad they are out of everything for the whole week they said.