Carl's Jr. - Napa

Missing items and the chicken strips were half the size they used to be

Whoever that girl was closing tonight, GIVE HER A RAISE! Not only was she extremely friendly but she was manning that whole resteraunt by herself! Food was perfect! Never tasted a Carl's burger this fresh!

Terrible service, asked a water cup for my gf and said just water no ice, they gave me ice in the cup. I ordered a bacon guac double patty burger. As soon as I get home they gave me the wrong order just a single cheeseburger, no guac or bacon, I found out when I cut the burger in half. I had to drive all the way back and they took the burger instead of letting me keep it. They didnt give me anything else, they could’ve just gave me a free dessert or gift card or something. Terrible service and unacceptable I would give them a 0 star.

Every time I go through the drive-through they ask me to park and wait even if I’m the only one in drive thru. I than wait 10 min every time, please note when someone goes through a drive drive-through they don’t want to park or they would have

Beware of the Bonnie I will never understand why people, who obviously hate serving the public, take jobs like manager of a fast food restaurant. I 've been going to Carl 's Jr on Soscol Imola for years, 1-2 times per week. It 's an easy stop after Home Depot. I like the food, and have always found the people there to be nice.Recently, they 've gotten a new manager. I 've watched for weeks as she 's abused and demeaned her staff. She treats customers only slightly better. Yesterday, I was standing in line, waiting to order. They were short staffed, and no one was at the counter. I had my credit card in hand, as a line formed behind me.Still waiting for the woman, who was also working drive-through to come to take my order, I asked the bleach-blond middle-aged Bonnie, lurking nearby, for the code to the bathroom. She said No! Not until you pay! It 's our new policy. She skulked away, seemingly delighted to make things just a little more difficult for a customer. Finally, the woman at the drive-through came back. I paid, and got the code. I like your restaurant, but I 'm not going there again to be mistreated by a very unhappy Bonnie. I hope you get a less oger-like manager soon.