Starbucks - Nanaimo

Came in and kicked out the old shop, then cut the hours. Closing at 7:30 when classes go until 9 is terrible. Lines are super long and move slowly, and I've had my order made wrong, which is unacceptable, given how much Starbucks makes you repeat and confirm what you want.

Usually a wait due to it being attached to the university library and everyone knows Uni students need coffee to function. Kept clean though and the staff are very friendly.

The staff at this location in particular are extremely courteous and polite. To phrase it with emphasis on the only way I really can in text, I am not the type of person to EVER spend my time to actually look up a particular establishment to give them a perfect, 5-Star rating...and if I've ever given a rating for anything ever, I can assure you that I've only given 4-Star rating at best. The Starbucks in University Village (located close to the intersection of Bruce Ave and 5th St in Harewood) has in my humble opinion deserved each of the stars in my first ever 5-Star review. For as long as I reside in Nanaimo, I will go out of my way to make this location the only Starbucks I eat/drink at

This Starbucks is very busy from 1:00 to 2:00 on Wednesday (November 6?2019). Sometimes it takes half an hour to line up for a cup of coffee. Unfortunately, after I was in line for half an hour later, an old (about 50 years old over, the people look like from Middle East) staff told us there was no decaffeinated coffee in the shop. I'm curious. Do all Starbucks have no DECAFE. Or only this shop haven't. Or we can't order a cup of DECAFE only on this stuff? I can accept a super long line and wait for 30 minutes. But I cannot accept that reject customers for personal reasons. This is not the first time that happened on this old woman. Last time, I was on the line. A lady order a cup of caramel apple spice, the old stuff said, we have no caramel apple spice. But when the next person orders the same one. She said yes!

I was a student at VIU and am still a member of the VIU community. In response to one of the reviews below, the campus Starbucks does not carry decaf brewed coffee. It doesn?t sell well and is also available ten steps away in the campus cafeteria. You said you came mid-day, which is when the espresso machines have to go through a cleaning cycle. For this short period of time there is no decaf espresso available in the cafe. Your cashier doesn?t control this. I also find it disturbing you decided to discuss this staff member?s age and race and post a photo to the Internet of her without consent. I suggest you reconsider what it means to be part of an inclusive campus community, and a kind human being.