Brio Tuscan Grille - Murray

Our waitress was very rude from start to finish during our experience at Brio. She was extremely disrespectful on several occasions including when she counted her tips, from the several different receipts, on the table. She also suggested Olive Garden when we asked if they had an Alfredo sauce. When speaking to the manager after our meal he was very apologetic and handled the situation great. Just unfortunate that the service from the waitress was so poor.

Is Thursday Ragu or Prego night? This food is sub-par and over priced. If I wanted this quality, I be would have stayed at home.

Yesterday we went for lunch at Brio, what a great experience, our waitress Pamela was kind andsuper fun, great customer service and great food. We ordered a classic Bruschetta to share, my husband had Spaghetti Bolognese and I had the Brio pasta. Big portions and great flavors. We couldn't have dessert this time, it will be for next time.

Made a reservation, waited for 45 minutes, they ended up sitting two other groups who walked in after us and saw four groups walk out. There was no one at the front and when we looked at the tables on the monitors, there were several available tables. Also looking around the restaurant, like half of the staff was waiting around doing nothing. Been there before and the food is okay, not great, service is usually pretty awful and after this time, will not be going again. If there was a choice to give no stars, I would.

Disappointing..... Used to be so good. We called and were told there was no wait and no need to make a reservation. We were very close by so we were there in less the 5 minutes. We were told at front desk we should have made a reservation that there is a 25 minute wait. Service was not good. The common consensus of the three other tables around us is that she was drunk. Spilled things. Dropped things. Couldn't remember a thing. She would be right in the middle of taking and order and just walk off to fill someone's water. Very bazaar erratic behavior. The calamari appetizer we ordered was good. Our Entrées came out wrong. When we got them they were cold and not cooked the way we ordered them. Server would disappear for periods of time. We were annoyed and frustrated by this point. We ate part of it and left. Very sad. Used to be one of our favorite places to dine. They used to have great food and even better service. Won't be coming back.