Emerson's Ale House - Mount Prospect

This is my new go to for dinner and drinks! My first time coming here I asked our waitress Kamren for suggestions and she recommended the Salmon Caprese which was an awesome recommendation! Our waitress was super friendly and attentive and the sandwich was delicious! The portions were so huge I ended up taking some home.

The Chicken club is always perfect. I enjoy tater tots or their fabulous fries on the side. Today, only had room for the club to go.

I've gotten take out about 4-5 times and while the place looks nice and food looks good its always been bland and lacking flavor. For the price of the food, I would expect better flavor and seasoning.

Walked in this evening with a group of 13 adults and 10 kids. Requested that kids sit at a couple tables and agreed that we'd work out the bill amongst ourselves. No big deal. I get that they didn't want to split a table. The 13 adults individually sat at the bar. This place has zero idea if we know one another yet put us all on one bill. We sat there waiting for them to deliver a bill while others waited to eat. They lost excessive amounts of business because they without telling us combined bar seating onto one enormous bill. How completely uneducated are these people? Hands down the worst service I've ever encountered. Train your staff this is unacceptable.

We came from out of town to visit friends and wanted to come here after seeing great reviews, but what a disappointment. Food was great, ambiance was fine, but our server was clearly having a very off day... I have no idea what was going on but she almost seemed drunk from the moment she came up to our table. It wasn 't just our server that we had an issue with, it was the menu, soda and the happy hour options. Happy hour is apparently DAILY 2-5pm, but it doesn 't specify that it doesn 't include weekends. When were Saturday and Sunday not considered DAYS? Say WEEKDAYS not DAILY. We planned on ordering most of the happy hour options, only to be told AFTER asking, that happy hour isn 't included on weekends, even though the menu states daily 2-5pm . I 'm glad we asked and weren 't blind sided when we got our bill. Our server had to check with management to make sure, and she came back to let us know, only to continue making negative remarks about the happy hour options and how they don 't make sense for an extremely awkwardly long amount of time, which is apart of my reasoning for me thinking she was drunk or on something. One comment about the happy hour was along the lines of our happy hours aren 't happy, they 're more like unhappy hours that need Zoloft . Aside from that, my fiancé asked for a coke, and got a completely flat one, so I brought it back to the bar and asked for a Dr. Pepper, Pepsi, Diet Coke and was told they don 't have any of those, so I asked for a Root Beer and was told yes. We were brought $4 a bottled root beer in place of the flat coke we asked for, for which you can 't get refills‍. Another thing that factors into the 1 star review, is when we asked for our bill, we asked for the bill to be split between the 2 separate couples, and we were met with an eye roll and the server telling us that we should have told her before we even ordered. I apologized because she made me feel bad but I 've worked in restaurants and know that it 's not hard to separate 2 apps, 3 plates and 4 drinks.(mind you, it took 12 seconds for her to make the bills) We had a blonde server and her name started with a J... This place needs to get it together. Fix the happy hour menu and stop trying to trick people and check your servers attitudes and BAC before they start their shifts.