Hilton Garden Inn Ft. Lauderdale Sw/miramar

I wish it was a zero star option. currently booked for 2 days and the toilet begins to give problems. have sat the day and came back, and now it is completely stopped. I called the office to have someone who showed up. wing down to ask why no one showed up to stop the toilet, the responsible refuses to come up and even told me that he can give me a piston to do it. there are currently 2 participants in the service and not even someone came up. I want a refund for a day right! I even have a child who needs to use the toilet. very unhappy with hilton.

The worst helpton experience I've ever had. I paid over $200 for my stay. I should stay two nights, but at check-in I was disgusting. from the time when I arrived with luggage, they could see stains over the carpet thru the curse. the curse that went back from the pee and the elevators was dirty. when I came into my room, was broken in the corner glass. the bath was dirty with a mark, not enough towels provided. I called the reception to complain and ask for a change of room. they were small and I could only imagine what was crooked among the leaves. worst experience ever 1they could not change my room or give a refund. that is more of a motel 8 not sleeping here.

For two nights. could be much better. the personal was kind of rude. the room cleaning was not the best (found a fingernail in the carpet) small bathroom and outdated. they would definitely expect a better experience from a hilton garden inn, I have my observations to the manager about the duty, she said she would take note and escalate the case to a general manager. after almost two weeks I had to call back because I never received the call back, and the gm told me that these notes were never taken. I have stayed in hilton garden inn before at other locations and I can say that this is not the experience they expect from this brand

The restaurant has a strange odor in the washroom and the showers have very low water pressure. Guests have to call to receive their daily credit after getting their bill, which can be annoying. It seems like Hilton would handle the credit part instead of relying on guests to remember to request it themselves, which feels a bit sneaky.

I made a reservation through the app the morning of my flight, requesting a 3PM check-in time and a ground floor room. Unfortunately, the room was not ready and there was no availability on the 1st floor. After a 15-minute wait, I was given a room on the 3rd floor along with 3 breakfast vouchers for the 3 people in my room, even though we were staying for 2 nights. The breakfast the next morning was amazing and definitely helped as a concession. It would have been better if they had offered breakfast for both mornings considering the length of our stay. I paid $218 for 2 nights plus 27,000 points for the room, but felt that the hotel did not live up to the premium rates they were charging. The location was convenient, but the value was lacking. I have stayed at many Hilton Garden Inns, as well as other Hilton brands, and this one fell short with dirty carpet, a small and outdated bathroom, and mediocre beds. I will not be returning to this hotel, especially since I will be visiting the same area in Miami twice more in the next 2 months.