Dairy Queen - Milwaukee

I had a pleasant experience in the DQ this afternoon. I was glad to see that the Drive-Thru line was short, so I decided to go through and get my daughter a leak because she had received a gift card. My order was accepted and as soon as I reached the window, I was informed that her system taking gift cards was down. I was frustrated immediately, but Daijon, the employee who supported me, was so nice and understanding for my frustration that he felt right again. In a time when the most fast food restaurants in the city, I barely thank the employee, I was so impressed by his customers service skills and pleasant attitude towards me. DQ You have a real jewel in Daijon. I hope you'll let him know how much I appreciated him today. I also hope that you will hold your system so that people can use their gift cards. Thank you.

I've been here a lot. Recently, I came here twice within 2 years and every time the young workers are fighting before their customers. For the first time they have not only made our order wrong, but also the cars before us, while in the car thru. A few cars moved into the parking lot to get their orders fixed, but unfortunately we had to wait all over a long period while they argue with each other/customers and we had just a simple order of ice. This time, while we were waiting in the Auto-Dru line, they started fighting too long about someone who is on their lunch break. People started leaving the restaurant, then they closed the inside. I appreciate the free ice this time, but it is regrettable that we have experienced a bad customer service at this point.

Terrible customer service. Unpleasant tasting misty slushes. I was over charged and when I tried to tell the cashier she simply said that the prices on their (independent) website had not been updated. When I tried to call the phone number listed on their window, the owner argued with me saying that I had looked at dairyqueen.com for the prices. I didn't. I looked on their independent website (and have screen shots of the website). The owner either has poor communication skills or simply didn't want to listen to what I had to say. To make it worse, the drinks that I ordered didn't taste good. I went back to try and get a refund and the doors were locked. My only choice would have been to wait another 27 minutes in the drive-thru to try and get my money back.(They were super busy with a line of cars out onto the street) It was easier to just call my credit card company and dispute the charge.

Been to this restaurant many times. Only get the ice cream. Service is typically slow. But definitely the best soft serve ice cream on North Ave in Wauwatosa. They are artful with the upside down blizzard demonstration to show that the ice cream will not fall out of the cup. They now offer dairy-free dilly bars, so I'm not sure if they should change their name to Dairy-Free Queen.

Eating is usually good, but you will not make it through this trip thru in less than 20 minutes. They are consistently incredibly slow. Even if there are only 1 or 2 cars in front of you. 20 minutes.