Marks Spencer - Milton Keynes

Came in for brunch, virtually no veggie options available as they’d sold out. Decided to just have coffee, Black Americano was weak like dishwater

It is the first time that I had been to this restaurant. We needed something quick and easy whilst we took a break from shopping. Yes, it was a busy lunchtime. However, the queue to order food moved quickly and we readily found a table that was promptly cleaned. Some great offers are published whilst waiting to order. Once ordered, you’re given a number and the food is then brought to the table. We waited less than 10 mins. The food was packed with flavour and was totally delicious! We’ll definitely stop here again!

Popped in for lunch, it was very busy and we had difficultly finding a free table. It was incredibility slow to place the order, the 2 staff members were in no hurry, but we paid and waited for the drinks. I ordered a pot of tea, but was given a paper cup with 2 tea bags in it. When I queried this they said they are not doing pots, despite a rack of tea pots on the counter. Another customer was complaining how wasteful this was, single use containers are not very environmentally friendly. Then had to ask for milk which was poured into another paper cup. At this point they said there would be a 30 min wait for the food. Why didn't they say this when I was placing the order. The food when it arrived tasted OK but was lukewarm. All in all a very poor experience.

I can visit this place many times a week..I feel good going eating shopping here...its like it has a beautiful vibe..I love the foodhall here..staff is gentle and helping always..loving jacket potato here and guys do try sour bread here.

I was looking for the superseed crackers (the keto ones) for quite a while and then decided to ask this girl that was sorting the shelves if she could help me locate them. She looked wherever she thought they'd have them but they were unfortunately out of stock. I asked her about other M&Ss in the area and if they'd have it and she straight away went to her manager who surpringly called a different store to ask them to check if they have it in stock so that we didn't waste a trip for no reason. He was so polite and I'm sure he had other things to get done but did not once look indisposed or annoyed that he had to wait on hold until the other store picked up. Luckily, the other store had it in stock and he also went as far as explaining the directions to that sore which I thought was outstanding. It was the end of our shopping trip and to be be quite honest, it put a massive smile on my face that people like that still exist and their kindness, politeness and willingness to help warmed my heart! I wish I paid attention to their name tags bevause the list I can do is give them a little shout-out!!!!!