Hungry Jacks - Mill Park

I was very disappointed with the drive-thru experience. I stopped to check my order and was told it was correct, only to get home and find out a patty was missing. I contacted the store, and the manager, Ash, quickly checked the order and provided a voucher to replace the missing item. Ash's fast and efficient service was outstanding. Thank you for your empathy, understanding, and quick resolution.

The bathroom was clean and the staff were very friendly. I ordered at the register and used an in-app voucher for an item, and the staff knew exactly how to redeem it. All of the items were fresh and tasted delicious.

This is my regular restaurant and I visit them frequently. The management has changed and so has the customer service. I usually only order a yen boy, but today I decided to try a shake and for the first time, a whopper caught my eye. When it arrived, it was in a box that had clearly seen better days. There were grease marks everywhere, making it seem like the box had been used before. I mentioned this to the manager and he claimed that it was not used, but that sometimes the boxes get messy if they are left out too long. Unfortunately, I did not take a photo. The box was covered in grease and as I told the manager, it is not acceptable for food to be served in a dirty container.

Visited about 2pm on a Monday with my daughter for a couple of soft serves. Lunch time crowd gone now, so thought it should be quick. Ordered 2.06pm, given a receipt and told to wait. Stood back and watched staff faffing around, preparing hamburgers and...chips for other orders. Waiting and waiting but the final straw was when my order number disappeared off the screen and the guy who ordered after me got his order before mine. I only wanted a couple of soft serves, what was taking so long. I stepped up to the counter and asked what the problem was and they had completely forgotten me. Time from order taken till I got my 2 ice cream cones 26 minutes. That must be a record.

The burgers are better. Great manager and makes best hot choc. Always clean, polite. Very cheap. Big menu range.