Panera Bread - Michigan City

Our entire order was wrong and took 40min to make. After waiting for our food and noticed items missing, food wrong we got terrible customer service in trying to remedy it. Chicken Caesar salad that had no chicken or dressing, no sides for any meal, asked for sliced and toasted bagels that were toasted...but not sliced.....I personally hate Panera but my wife loves it...and I'm hoping this experience ruins Panera for her. Avoid this place, it was such a disaster

Stopped in tonight for dinner as it has been a while since eating at Panera. The restaurant was quite dirty and the bathrooms were disgusting. We ended up waiting till a highway rest area for that. The food was not up to the standards we have come to expect. I sure hope it was just this location/ training issues or whatever. I normally really like Pannera.

We were greeted by a pleasant woman and were immediately served with our choice of breakfast items. My four-cheese quiche was delicious, and my husband usually gets the bacon and spinach quiche. I would recommend this place for anyone. The entrance is wheelchair accessible.

Panera has always been one of my favorite restaurants however the Michigan City, IN location has made me question that decision. My recent visit resulted in cold soup. No problem. Things happen. It was lunchtime but they didn't seem very busy but I gave them the benefit of the doubt. The issue is that when I informed one of the people behind the counter about my situation she was extremely rude throughout the entire exchange. This was ridiculous considering it was a simple fix that was not my fault. If this company is going to print on their receipts about earning good customer service ratings then maybe they should start by trying to provide it. I did not report her at that time as I understand that people have bad days, however, next time it occurs I will not hesitate to do so.

Its a cozy casual restaurant, nothing better than sitting in a corner booth enjoying a hot bowl or cup of soup. a great place to do homework or work or even just meet friends.