Pollo Tropical - Miami

Pollo Tropical has been in my diet since birth and has great food music and the menu is so great you Cuban sandwiches all the way to Chicken Nuggets I recommend this food chain every day

I usually don't write reviews, but this place is so terrible that I felt compelled. The worst restaurant I've ever been in my life. I tried to eat there as many times and it's always the same. Doesn't they care if they're out of certain things? ll just load you and pack your order in the hope that you do not notice. It's a total joke. I'll go to a refund tomorrow morning for our two chicken and vegetable soups that were just chicken broth. Nothing inside. Three times it happens to me there. Save the effort and go somewhere else!!!

Ordered a small soup and got a bowl (big) soup. Ordnete avocado slices and got a whole avocado salad. I also ordered a half of a chicken well made (dark meat) and got 1/4th of a chicken. When I returned and asked for the other missing chicken, the cook got a posture in the back and put white meat. I had to tell them again, it was dark meat well done. Then they don't give it to me and they'll have to get it back. Asked for 2 cups of water and I got 2 cups of sprite. To complete it when asked for sauces they had only 2 sauces available curry and tomato sauce. Terrible!

Honestly, one of the roughest pollo tropical staff I've ever treated. Even the manager was rude. They were sarcastic when they returned the order. Then when I asked for a refund because I did not trust them to make my food after I saw all the children there and I say children because they?re all a few students of high school laugh and giggling. I wanted to reimburse the manager and asked me what's wrong with an attitude. Then he said they did it the way you wanted it, huh? I told him I didn't ask for a statement that I just didn't want because I didn't dare to eat because I didn't trust the food from behind and I just wanted a refund that he told me to lift up that I wouldn't take up that I would wait until I got my refund. He cuffed and puffed and rolled his eyes and gave me the refund. Honestly I love Pollo Tropicale but I will never go to this place again. Maybe if they were? ve had serious employees there that was not rude and sneaking when they were given me my food or maybe if the manager would? vegrid and said I?m sorry something went wrong, how can I help you not with a posture I would? ve moved up for her to reimburse me or I would? ve cut food, but they must seriously understand what customer services. We? re in a pandemic I understand this, but I can take my money somewhere else and it doesn't have to be with you

This is our neighborhood Pollo Tropical. Let me first state that today s family meal with pork was BAD. The chicken was burned and dry. The plantains were dry. We complained it about it and the chicken was slightly better. The beans were watered down. There were more bean sauce than beans. We asked for more beans and they gave sauce. Furthermore, they did not have water. The lady wanted to sell me bottled water. We said no, so she gave us seltzer water. It was horrible water. Lastly, they had no plates for indoor dining? How can a restaurant not have enough plates and utensils? As I said, this is our neighborhood Pollo Tropical. We have been here since the first day. We will not come back even during the school year. I would rather buy Publix s family meal.