The Grove Royal Palm South Beach

My reservation was not acknowledged at the restaurant. The beer was not very cold and was served in a chilled plastic cup instead of a frost glass. The bread was not brought out until I was almost finished with my meal, despite asking for it twice. The menu did not mention the automatic 18 percent gratuity, which was not a pleasant surprise. It seems that the lack of incentive for good service may have contributed to the overall disappointing experience.

My reservation was not confirmed, the beer was not cold enough, they served it in a plastic cup instead of a frosted glass. The bread was brought to the table too late, despite me asking for it twice. Additionally, there was an 18% gratuity automatically added to the bill that was not mentioned on the menu. It's no wonder they lacked motivation to provide good service.

I made a reservation but they didn't acknowledge it. The beer was lukewarm and served in a chilled plastic cup instead of a frost glass. They forgot to bring bread until I was almost done with my meal, even after reminding them twice. I was charged an automatic 18 percent gratuity that wasn't mentioned on the menu, giving them no motivation to provide good service.