Jimmy John's - Mesa

This special restaurant is consistently among the highest in cleanliness and employees happy personalities. I almost always command the turkey tom. the only reason for my return to jj is that sandwichbrot. I don't know where it comes from, but I wish I could get it in one. a great thanks to the hard working people there!

We love Jimmy John's! Their delivery is quick, and they consistently get our orders right. If there's ever a mistake, they promptly make it right. They truly are the best!

Today, they sent me two sandwiches. One was the correct country club, but the other had provolone cheese on it and looked like it had only four pieces of meat total. I found this almost insulting, especially since they mislabeled the sandwiches, making it a guessing game to figure out which was which before I realized they had messed up the bootlegger. I called to complain, and a very understanding and patient manager explained that there was a new employee who was making mistakes. She promised to fix the order and said it would be sent out in an hour when the driver was available. An hour later, the replacement order arrived, but it only had two tiny pieces of lettuce (they really take "light" seriously) and two sad slices of tomato drowning in mayonnaise. I foolishly expected that after the manager had acknowledged the issue and promised a correction, the team would have double-checked to ensure the sandwich was prepared correctly before sending it out again. Clearly, I was expecting too much. I really want to support this place, but do they even communicate these issues to their team? Are they truly committed to improving their service?

I've never been to a jimmy john's, so I thought it was time to check it. extremely disappointed. the girl in the register says, what do you want? I said yes, I believe something with roast beef. she says okay, a

Maybe they’re hiring because they definitely need some help if they’re taking 30+ minutes to deliver less than 10 minutes from their location and the only thing they can tell you is “It’s on the road so he must have taken a few orders on the way and will be there. Sorry about that.” It should be free by now. Definitely not “freaky fast”. New review 11/13/22…. Idk if you guys just don’t want to deliver to me or what but there’s always an issue. Either super slow or my order is messed up missing things like a whole bag of chips. Thanks!! I guess I’m done with this JJ’s location.