Jimmy John's - Mattoon

Slowest delivery I have ever experienced. Over an hour and still waiting. Called 35 min ago and was told it was out for delivery. I live less than 10 minutes from the shop. Ridiculous.

They were very busy and didn’t have crunchies for the jalapeño wrap. Not a big deal to me but they had great customer service and the manager offered me free chips to make up for it. Great service and for as busy as they were the wait was not long!

NOT FREAKY FAST DELIVERY! ONLY ORDER FROM THIS ONE IF YOU HAVE AN HOUR OR TWO TO WAIT AROUND.

Took almost an hour and a half to get our food using 2 separate delivery drivers because apparently the first one cannot read an address correctly. I'm very specific about the address so there is NOT ANY CONFUSION. Called back after waiting 45 min the first time and then again after another 20 min. Then we finally got our food and husband's sandwich was not made how we ordered it and it was on the receipt, but clearly looking at the sandwich there is NOT X MAYO OR X SAUCE on it whatsoever. Spoke with the manager about the delivery issue but he didn't know what to say about it. I'll have to check and see if he made the changes like he said he would. Really DISAPPOINTED. NONE OF THE FOOD PLACES GET OUR ORDER RIGHT ITS like these kids can't read and make it correctly. No Pride in their job or work. So sad.

Ordered just a slim roast beef and a pickle. Ordered online over an hour ago and it has yet to arrive. Called and the driver said that it'll be another 10 minutes before it'll go out.