Dunkin' - Matamoras

I?d rate this a 0 star if I could. Every time I go to this location, there?s always a drive thru line backed up onto the road, and the have the inside closed. Your order is almost never right. I was told that everything was in the bag, half my order was missing. When you ask for cream cheese bagel, they put hardly any on. I got hash browns one time and they gave me frozen ones. I will not be going here no more. They need to hire new people who work accordingly. Every time I came here, everyone is standing around talking and gossiping. One chick even touched her face and hair then tried handing me my food. This place is gross.

DO NOT ORDER ONLINE FROM THIS LOCATION. They regularly lock the doors and run drive thru only. However, they still offer the option for in-store pick up.

They are extremely selective on who they hire. That is why they are so incredibly short staffed. I?ve never seen a business that can?t keep their lobby open has drive thru times over a half hour for each customer because they are SO understaffed. I know people are applying .. why aren?t they hiring them ?!?

The help in this location is extremely sub-par. They are a high traffic store, and maybe should spend the extra money in salary to get more competent, and adequate help

I went in on Christmas morning and everything was clean and the employees were all with smiles. Service was quick and the order was slightly wrong but not a big deal. I got 2 dozen Donuts, a cappuccino and 4 sausage egg and cheese on bagels but they gave me the sandwiches on croissants instead. My visit was quick without any hiccups and I will be back again.