Village Inn - Massena

Although I have a great appreciation for the Village Inn in Massena, I must clarify that this review pertains to a different location. While the address and phone number are accurate, the menu is unfortunately quite misleading, which I hope was just an oversight. The servers are exceptional, along with the owners, who are always willing to address any issues with your order. I’ve never encountered rudeness from them; in fact, I’ve seen the owner personally check on tables. I encourage anyone who may have had a negative experience to give the restaurant another try, as it may have been an isolated incident. I’m not trying to make excuses for any bad experiences, but truly, this is one of the best restaurants in Northern New York.

At one point, she claimed she would print my review, attach my name to it, and display it in her restaurant. I fail to see how this would be beneficial for her business, but to each their own. It seemed she was under the impression that I live at home with my parents and am much younger than I actually am. To me, this was sheer harassment. My mother was understandably upset after the conversation, and I still don’t know how the owner even found out my parents' names. Additionally, I want to note something quite baffling. During her call with my mother, the owner attempted to argue that a filet mignon is a tough, dry cut of meat. I, personally, may not be fond of filet, but isn’t it common knowledge that it’s regarded as one of the most tender cuts of steak available? How can someone run a restaurant and not understand that?