Papa John's Pizza - Marietta

I don't know why this location has so many bad reviews, my experience with them has been really good. Always consistently good tasting pizza. Only one time have I had a problem and they made it right. I ordered a pizza for pick up and brought it home to discover it was the wrong pizza. I called the store and the manager offered to give me another pizza right then. I informed her I wasn't driving back up there now because we were starving, so she gave us our next pizza free. That's the way to make a loyal customer!

I placed an order at 8:10 PM and then 920 rolls around. I called him and they said they?re delayed 945 rolls around. I go outside to wait for them and my food is sitting on my porch never got a doorbell never got a knock on the door and never got aphone call and my pizza is as cold as it is outside I called the manager and he said he gave me a refund and hung up withouteven letting me finish.

We patiently waited inside the store, but after about 20 minutes, we asked for an update again. They then checked a section they hadn't looked at before, and it turned out our pizza had been sitting there the entire time. It's frustrating that a loyal customer had to wait for 20 minutes in plain sight without any assistance. As for the pizza itself, it was just okay—not great.

This is an amazing Papa John's location! Every time I visit, it's buzzing with customers waiting for their orders. However, the staff is consistently friendly and delivers excellent customer service. They work very hard and do an outstanding job.

The pizza here is excellent—true New York style! The atmosphere is very pleasant as well. Thank you!