Wetzel's Pretzels - Marelly's

Greasier ?? than ever, not to mention that my husband's wallet was left there and they didn't give him a reason for anything nor did they ever want to see the cameras and a fucking manager showed up who wasn't there, it seems to me that they themselves They left her, why not want to see the cameras?

Ok so I have been to a few other locations and never have I received bitz that looked like this. They sure don't look like the website photo either. Is your store lazy and didn't feel like rolling them out and cutting them in their normal standard shape? The were way too big. Not enough cinnamon and sugar. Blah, blah blah and blah. Both the plain and sweet versions looked like a two year old made them. I won't be back. Thank you for ruining what was going to be a great desert.

The food is good, like any Wetzel location, but the service is lacking. They had no full dogs available and we asked how long until there'd be some ready and we were told 15 minutes. So we let her know we'd just come back in ~15 minutes and order the dogs.Come back roughly 18 minutes later and there's still no dogs. She THEN told me they were made-to-order and we'd have to order and then wait 15 minutes. Wetzel's isn't a sit down restaurant so I am not ordering and then waiting around for my food.Any good location has at least one of each menu item ready to go, even the less popular ones. I think this is the first time I've actually had this at any Wetzel's location before.

I will NEVER EVER EVER go back to this location (which is the one at the Orange Outlets [I hope this is the right location! !! These pretzels SUCK!! I’m disabled and hard EVER get out, but we had take someone to the airport and on our way back, we decided to stop at the mall and I wanted to get some pretzels for our guests and myself. The line was long and outside the door. I went in and ordered a large order (4 cinnamon surgar pretzels and a large strawberry lemonades). Because the guests were ready to get to my place after traveling so long, we waited to eat the pretzels when we got back to my place, which was a fiften minute drive home. The pretzels were SO DRY AND HARD and the strawberry lemonade tasted like poison, LITERALLY!! I would NOT have EVER guessed that was strawberry ANYTHING!! It had NO.hint of strawberry OR lemonade flavoring; instead, it was the WORST BITTER tasting beverage I have EVER tasted!! The pretzels were all dry and had minimum cinnamon sugar dusting on it!! Those pretzels tasted like they were days old and had been sitting out!! I don’t know if it was because their lines were so backed up and they were rushing to make them, or if I was just so UNlucky enough to get OLD pretzels that didn’t sell the day before or what. I called down there and spoke to the manager on duty (I think he said his name was Marco). He was SO VERY RUDE AND DID NOT CARE WHATSOEVER and pretty much told me “oh well, there is nothing I’m going to do” about it. I live two cities away from that location, and again, I don’t drive or get out much, so I couldn’t drive all the way back down there to complain; all I wanted was my money put back on my debit card, but they refused!! I also called the 1-800 number and to this day, I have not heard ANYTHING from them!! I informed Marco that I’d be reporting him to corporate and he pretty much said “That’s fine!” — so either Marco has some really strong clout with the higher-ups at headqurters because NO ONE bothered to call me back regarding this incident and Marco almost dared me to call corporate; he did not care AT ALL, and I see why now because NOTHING HAPPENED AND NO ONE EVEN BOTHERED TO RETURN MY PHONE CALLS, so I had close to thirty bucks just tossed in the TRASH, LITERALLY!!!!!!! i. AM. SO. MAD!!!! AND. WILL. NEVER. EAT. AT. WETZEL. PRETZEL. AGAIN!! EVER!!!!!!!!! ??? My guests and I HATED it!!!! And I truly hope that Wetzel Pretzel will vet their managers/supervisors better in the future and get some that actually car about making their customers’ experience BETTER!!!!!!!!.

Rude!! Rude !! customer service and ignored our request .Lady was talking so fast I couldn't think straight or think of my order we felt so rushed definitely never going to this location ever again!Thumbs downs!Zero stars!