Mi Familia - Mantua

Incredibly friendly customer service?every single time. Food is amazing?especially the baked penne vodka with melted cheese on top ??

This place has been our go to place for almost 8 years, maybe more. Numerous mistakes over the years, however, that happens and you continue to give a business second chances, maybe more! Why? Probably to support your small hometown businesses, I don?t know anymore. Well, last night my daughter and I were in the mood for DRY wings?. which I always order when she wants wings because she doesn?t like sauce on them. My wife ordered and reminded the employee to put the sauce on the side- wings must be dry! The order arrived and they were covered in BBQ sauce. This is not the 1st, 2nd, 3rd or even 4th time this has happened. But like I said, mistakes happen and we continue to go back. This time things changed! It changed when my wife called back to explain the issue and supposedly the employee thought she heard my wife say the ?f? word? Ironically, this is the same employee that rushed my wife through the order and off the phone. Perhaps if the employees taking the orders spent more time listening, the orders would be correct AND customers would not be told they say things they didn?t! When the correct order arrived (the 2nd time) there was a note for us! I attached a picture for you to read. After reading the note, which I thought was odd, I called and spoke to the Assistant Manager on duty. Quite frankly, the AM doesn?t feel customers are important to his success. I was told they?re sales are up 45% and it?s ok if you never come back. He obviously doesn?t understand that I am the customer who is helping build those sales. Businesses like this only hurt themselves. There is lots of competition out there and now is not the time to push customers away! I will now take my business elsewhere and I?m sure our other hometown pizza shops will be happy.

Pretty good wing spot, especially for the garlic parm. Didn't get a chance to try the pizza or ice cream yet, but they looked good. Large portions in a pretty average price range.

Great local business serving great food. Never had a bad meal. Try them, you'll like it.

The cashier, who was also serving as the bartender, took orders from customers. When a question was raised, she pointed to a young girl nearby who was clearly new and mentioned that she was upset because she was getting things mixed up. It was really disheartening to witness how this poor new employee was treated. I won’t be returning.