Panera Bread - Mansfield

I love this place, soups are amazing, my kids love the bread bowl soup. If you are a bread fan, try the Asiago cheese bagel. The one thing I wish they can improve is their coffee, it is too light and almost tasteless! No wonder they started the $9/month coffee rewards program, it is not worth it!

Ive always loved Panera, but this experience was particularly disappointing. This time, all my food came out cold, lukewarm at best. I have to assume the practices or recipes were changed due to covid. I genuinely love the atmosphere, and the staff are all so kind and helpful.

The guy at the expo line was super nice and gave me and my mom free samples.

I have placed an online order for pickup for 1209. I came around 1215 and my order wasn't in the pickup area. I went forward and the employee said they were working on it. It was then 1239 and I didn't have my food yet. I then went back to the front and asked for another status update and she said, uh, I don't know. I then only requested a refund because I could no longer wait and could deal with the bad customer service and the lack of care. The manager refunded me and canceled my order. No excuse... I'll never get back to this place!

Very unhappy. This is the last time I buy a salad here. I ordered a Fuji Apple Salad and none of the greens had removed their stems. Absolutely unacceptable. Food: 1/5