Costa Coffee - Mansfield

Ive had the same issue. £60 parking fine. Emailed costa direct to be told that the new parking restrictions are nothing to do with them. Which I dont believe, as many costas i hear are now doing this. When people have visited these places many times before, they are not expecting this. I never saw signs, but then it was so busy in there, people stood about waiting for drinks etc, you wouldn't notice. Staff should be protecting their customers and reminding them at the till. Or put laminated signs on the actual tables where people will read them. It almost feels as though they are hoping to catch people out! But of course Costa dont gain anything from the parking charges… righto! I have appealed it with proof i was in costa, which is essentially all you are doing by entering reg details into the screen, but doubt they will lift the fine. Im not sure why they have parking restrictions in a place where there is tonnes of parking for all of the businesses. If i have to pay it, they will loose me as a customer out of principle. As if the drinks dont cost enough already!

Received a £60 fine for taking my toddler to this branch for brunch and exceeding the 1hr parking limit!! Absolutely disgraceful!! Staff are rude, cafe was dirty and untidy. Will never be returning.

Avoid, went to discuss funeral plans of my mother who had passed away with my sister and was find £60 £100 for being in Costa car park longer than hour, I didn't even know about time limit, I think it's disgusting and will never go to Costa again

Came for a coffee and a catch up with a friend on 15/11/2023 as we have previously done for many years and could park for 2 hours . Today 13/12/2023 a fine (that had gone to my husbands work ,as we have a company car )was given to my husband.£100 fine or £60 if paid within 14 days .Well that has passed so looks like a £100 fine then . I was so upset, that I actually went into the Fulmar Close Costa ,Forest Town and asked to speak to the manager.The manager was inconsiderate ,uninterested and said that the reduced parking limit had changed in June and the 8ft sign saying it was 60 mins parking had been in the front of the store since June .Well I said to her that the sign was not there.My friend who also had a £100 fine (because she missed the 14 day deadline as the email she received from the car lease company was sent to the Junk )also said it wasn’t there when we entered the Costa.The manager just said it’s nothing to do with them but surely when you are being served, the staff could just mention this MASSIVE change to the parking limit. Are their regular ,loyal customers ,who meet up with their friends in Costa unimportant? I was made to feel like I was thick,stupid and blind.We are keeping Costa in business but I know one thing ,myself and my friends will NOT enter that Costa again. One thing the owner of the carpark will be rubbing their hands together with all the money they are making from us all .SCANDALOUS !!!!

Avoid !!!!!!! Unless you like to rush your stay Met with a friend for a drink and chat 2 weeks later a letter in the post with a parking fine for over stay of 60 minutes. How can this be in this climate where a trip to your shop is a treat for most people. To be given a £100 fine is awful.