The Shack Grill - Manchester

I was looking forward to eating and watching football, but unfortunately the restaurant didn't have the necessary subscription to show the game. Therefore, I decided not to bother eating there.

The restaurant's reservation system is disappointing. Despite booking weeks in advance through opentable, we arrived to find out that the system was not working properly, resulting in us not having a table and being seated in the main bar area. Although a table was eventually found for us and the staff was apologetic, we were seated in the middle of a loud football game, ruining our dining experience. It took a long time for the staff to take our order, and there were issues with food orders going back and forth from the kitchen. Despite these challenges, the food was delicious once it arrived. The staff were clearly overwhelmed and did their best to accommodate us. The restaurant's reservation system needs to be fixed promptly, and employees should be trained in food safety and hygiene practices. Overall, the food was great and the staff were friendly, but improvements are necessary in the ordering and delivery process.

I received a confirmation email stating that a table was booked for us on a busy Friday night, however, when we arrived, the table was not reserved. It was difficult to find another available table on a busy Friday night around 7 or 8 o'clock. The music in the restaurant was very loud.

We turned for a meal, we had to make our way to our own table, it was that according to we couldn't hear each other, we couldn't even read the menu, it was so dark, we waited 10/15 minutes and ended, never again

We went on a Friday night. The service was a little slow but to be expected considering how busy the place was. Staff were very friendly when you had a chance to speak to them. The atmosphere was great, if a little loud for a dinner/catch up with friends. But the food was absolutely delicious and fantastic value for money. Would definitely recommend.