Costa - Manchester

Visited with my collected voucher for a free drink thank you . Unfortunately drink I was given was pre made and sat on the side , sadly was cold and I asked for some hot water and was met with a frosty face . Son told he could use his so had to pay which was inconvenient but life . Toilet facilities no paper which isn’t great I suppose

We visited Manchester on Monday 1st Aug at 14:30, the coffee shop looked like it was closing but it was crowded and any empty table was cluttered and filthy. The floors throughout were messy too, there were at least 3 staff but seemed to be on a wind down. Service was shouted across other customers and slow. I was surprised as Costa is usually more organised. Perhaps a bit more customer focus is required here, maybe more staff but utilities the space you have and show off the coffee shop.

Worst coffee shop in Manchester. Everything that you hate about service in these chains. Rarely more than one person serving, difficult to understand the English spoken by the staff, long queues and then the usual hard sell on pastries that will take 10 years off your life. Utterly dire

Visited costa today and approached counter where 3 staff were chatting, I waited and was completely ignored for at least 2 minutes, was finally served only to be told I would have to have a take away cup as there were no large cups clean no time to clean cups but plenty of time for a chat . Went to sit at a table where there was a staff member clearing a table nearby, another member of staff then came over to chat to him while she casually leaned on my table not very professional or polite, especially in these covid times . Finally as I was leaving I decided to use the bathroom facilities only to find a sign on the door stating they were out of order. Altogether not the best experience.

Great place to sit with some college or uni work on your own or with friends. Friendly staff, Jade was very cheery and helpful