Rockhound Brewing Company - Madison

In February 2019 I booked this place for a final meal for 10. We ate here on the last closing day and found it worthy of a round two. We sat at a nice table in the dining area and we enjoyed the food. The bar was right there for the interested parties to enjoy. It wasn't chic, but it was funny. This year was a disappointment and it is all due to a sniffing host and/or manager. On Monday I received a voicemail that asked me to confirm our reservation, I called back on Tuesday to do this and at the end of the call, the manager explained And we booked this table at 5 so you have an hour and a half to enjoy your meal. It just put me back, she said it in a really sniffy tone. Besides, I haven't even been there yet, and they'll hurry too late to change the restaurants. When we arrived there, they had a 3 4 bar (the wig tables shattered together and placed in the bar area with high bar stools to sit on the front door and take steps. I politely (really! said the hostess that was a problem for us, and she said that table gives the table we have for you ahhhh I immediately realized that sound. The same lady. Seriously, I wasn't demanding and I just let it go because why we want to celebrate and enjoy, but I would never go there again. I know there is a better way to treat people; we received no welcome smile, no geese, apology, no, God, there was a mix, no, what can I do to help? Rockhound, your hostess is very lacking basic customer service skills and I suggest Rockhound finds someone else to deal with the public. Food 4 Ambiente 3 waiter/bartender 4 Hostess/Manager 0

While we are in the city for business trips and fighting to find a restaraunt to take a reservation for 10, we should have been rather skeptical of one that could simply take us many different times. Some dishes were contaminated, while others were only poorly balanced. The service was slow and confusing. There was no cadence for the server's check-ins. Neither would she check with the whole group if she was over. Beers were very different in concept. The execution of a couple was excellent. Cute place, although the hard surfaces provide an auditory dissonance. I wish them good

Great food and Mitch was a fantastic server! Thank you for a great time with our large group.

The front desk was so accommodating and helpful before we even got there. We added some extra people last minute and they made sure it worked for us. Once we sat and ordered we had the same great service and the food was very good. Lots of good choices on the menu. Next time we’re in town we will be back.

It’s my family’s favorite place to celebrate special occasions.