Jimmy John's - Madison

My order was missing ingredients I paid extra for. I work alone in my department in the hospital, so I have to eat in the 5 minutes I have to myself so I ate it without the extras. I called later after work to say Hey, this was messed up, can I get my money back for those extra ingredients? One manager said My name is Madison, drop my name next time and your sandwich will be free So I did, and the General Manager said I can 't prove it so they won 't do it. I asked if they will at least refund my $1.35. NOPE! Way to lose a regular customer over something so petty! I can afford to lose the $1.35 they charged me extra, thank goodness. Wouldn 't have been the case were I still a student. Here 's a big sarcastic GOOD JOB!

Can I rate less than one star. Super upset. Order a group order, only five sandwiches. One was not even delivered!!! Had to sit and watch everyone else eat around me. When the missing sandwich finally got delivered, not even an apology from the delivery driver

This place carried me through my college career. People working here are exceptional.

The people working there are lovely, very efficient, 10/10 would reccomend.

Came in at 6pm and was told they close at 5? Confused.