Loom - Macon

Put salt on the table and let the patrons decide if they want to add

Service was excellent. Food was better. Dessert was even better.

This restaurant cuts corners, and you will be the one to pay for it. I went and had Christmas Dinner at Loom with my partner, and ordered the special Christmas Prime Rib. When it came out, it was completely overcooked and dry. It was honestly tough as old boots. In addition to this, the mashed potatoes were cold and gloopy, and my side of Green beans consisted of 5 under-seasoned beans. When I brought up my concerns about the meal to the waitress she said Sorry you 're not loving it, the prime rib is definitely cooked well done, because they cooked all of it this morning, and some customers have not ordered this dish because of that. Anyways might I recommend some of our desserts? and walked away. There was no indication on the menu or from the waitress before I ordered that the prime rib would be cooked lazily and incorrectly by the chefs, and no offer of any sort of resolution. My concerns were completely dismissed and steamrolled over by the staff, and if it wasn 't Christmas I would have made a bigger scene and not paid for this joke of a meal. 38 Dollars a plate for well-done charcoal that was sold as prime rib. Oh, and 5 green beans. Merry Christmas, I will never eat here again, and I will make sure nobody in my circle ever steps foot in the joke known as Loom. AVOID unless you like overpaying for food that is worse than you would get at waffle house, IHOP, or any other Diner. Get a big mac and have a better night, I am not exaggerating at all.

The server made the evening special with her great attitude and smile

Food was overcooked and bland. Husband described it as the worst Christmas meal ever.