The Smithfield - Luton

Was flying out 8th January, went into Smithfield 1992, served by Maciek, ordered a pint of Urquell lager for £8, paid by card but was told card declined, so paid cash instead. Internet at Luton Airport is terrible, but managed to log into my banking app which showed the £8 transaction was in pending state. Told Maciek that my card had been charged, he called his manager who took me to his computer screen and showed me all the transactions that had taken place and showed that my card transaction was not showing on his screen. Manager assured me even though my banking app showed a transaction was in pending state, no money would be taken from my bank and that transaction would be cancelled within 5 days. Checked my app a couple of days later, the £8 had been taken from my account! So I paid £16 for a pint!

Went for breakfast this morning. My husband chose the Number 1 breakfast and I ordered the creamy scrambled eggs on toast. My eggs arrived and were just lumps of egg and cold. I sent it back and asked for hot, creamy scrambled eggs. My husband’s food was overcooked but warm. He had finished his meal before the waitress brought my scrambled eggs. The toast had been buttered and the creamy scrambled eggs were an omelette chopped up. My husband called to a waitress and asked her to take them back. I was offered a third try but the cook obviously didn’t understand the concept of hot, creamy scrambled eggs. Absolute rip off place. Awarded one star as review wasn’t accepted with no stars.

2 and a half stars is 2 and a half to much. Shocking service (if you can get any) was told there was 300 covers and only 5 staff. When we said we was in a hurry, was told to wait like everyone else. So came opposite to nolito opposite. Friendly efficient and food was lovely

Had brunch here on 12th of Dec, got a very bad dose of food poisoning. Literally spent my four-day trip afterwards with diarrhoea and vomiting. Wouldn't recommend and won't be going back.

Food is ok for airport food. Used the app to order and were warned that the kitchen would be 20mins for service. Perfectly ok and good to know. Coffee was good. However, service is poor and cutlery seems non existent.