Dunkin' - Lusby

I absolutely love Dunkin and used to only love this location but after today, I probably will not step in there for awhile. Today while I was in class, my mother had me put in a mobile order on the dunkin’ app so she could get me an iced coffee. I placed my order and scheduled it for 10:45. I also put an order of iced tea for her because I had points to use for a free tea. However, my mother had told me that when she went there, my iced coffee nor her tea were not at the counter in the pick up section. My mother had gotten there earlier, before my scheduled time and asked if they could go ahead to make my order but the employee couldn’t pull it up on their computer, so didn’t make my order. My mother had told one of the employees that they were not up there and the employee had told her that maybe the order was under a different location because both of those are not here, and was very rude. When my mother told me that, I went back to my transaction history just to see that my order was through the right location and that it should’ve been ready and sitting at the counter at 10:37. My mother said that she ordered me an iced coffee since my mobile order was not made, even though it said it was ready, and her an iced tea. She received my coffee but not her iced tea, so she asked about it. The employee told her she didn’t take out for her tea and charged her for another tea. My mother was confused because she saw a cup with ice in it just sitting there and when she asked about it, the employee snatched another cup and asked what size the tea was. She had also ordered a breakfast sandwich and said it was the nastiest. The employee didn’t even offer a refund for neither my mother or from what i paid through my mobile order. The employee also said they could not do anything about the points I have used for my mobile order and is through the dunkin’ app itself. Very poor service, it is a shame.

They always have 1 person working takes forever and always running out of things drink is messed up more than right. hire more people to make drinks and train them how to make them as well

Calvin the owner is so kind and generous!!! I came to him last minute with a request to do something for our school PTO and even though he prefers a much greater window than one day ? he still donated 3 boxes of coffee to us. We are very thankful for you!

This place sucks worst customer service I 've ever experienced. Wanted a simple tea and guy is goona tell me no the Tea sucks....lol your job is so hard it 's cool won 't be back atleast while that employee is there brought up to other workers and there response is he 's lazy and just didn 't want to work .

The girls who work in there are extremely rude. Definitely part of the new generation. They don't feel they need to pay any attention to the customers trying to place orders. They roll their eyes. They have attitudes and they're very very ignorant. Obviously they've never been taught customer service and I absolutely can't stand their attitude anywhere else and they would have been fired. No wonder this is the only job they can get is handing people donuts. This generation is trash and so is there attitude towards customers