Wendy's - Lufkin

I have never seen a place that has good food but has the poorest service. Dine in closed and drive thru should be closed as well. As long as it take to sit there and place your order. Cars drive off due to this problem. When you finally get to thewindow there are 6 employees standing around laughing and talking while you have very angry , frustrated customers who actuallywaited over 30 minutes for orders. WENDY'S your employees are going to put you out of business. Train your staff to meprofessional and punctual .

Has a #6 bacon, egg, and cheese biscuit. Had lots of bacon, nice egg, but was cold as dirt. It was almost like taken out of the refrigerator and forgot to heat it up. Had never had breakfast there. Next time I will go inside and I can make sure it is hot.If there ever is an other time.

Wendy's in Lufkin is the worst location I've ever visited. Each time I go, the service is dreadful, and the staff is incredibly rude. Tonight, we ordered chili, and the woman told us it wasn't ready. Then she returned to say they only had one small serving available. This was three hours before closing time. Were they genuinely out of chili, or just too lazy to heat up more? Based on their customer service, I would lean towards the latter.

The lobby was dimly lit, and the door was locked. I had to go through the drive-thru, where I was informed that they are temporarily closed. It seems like this place is always facing some kind of problem. Honestly, it's probably a sign that no one should be dining here.

The spicy chicken bacon pretzel pub sandwich was exceptional. The service was lightning fast—my order was ready before I even finished pouring my drink. You really can't ask for more than that!