Palio's Pizza Cafe - Lucas

Unfortunately, after years of patronage and loyalty, and overlooking numerous poor customer service experiences on their end… I am finally writing a negative review.The last straw is what I will start with. Two days ago I called in an order for a party we were throwing a day in advance. I ordered 6 large pizzas to be delivered at 3:45 pm the next day and PAID IN ADVANCE including tip over the phone. Day of the part pizzas were no where in sight. I called and spoke with a girl who answered who was quick to say it was likely the Fairview location and they had not made any pizzas for us. Quick to write me off, could’ve cared less. I explained we paid in advance, etc etc. It clearly meant nothing to her. Zero acknowledgement, zero apology. Our party went without food needless to say. Never a manager on site, never a call back from the “owner”.Multiple other times where a mistake was made on their end, no big deal right? Well it shouldn’t be… a simple gesture on their end to remake a pizza the way it was ordered is all it would’ve taken. But everything here gets blown out of proportion with workers bursting into tears over simple matters of a pizza coming out differently than it was ordered.Spare yourself the drama. Order Pizza Hut or anywhere else. After years of pushing through this drama and poor customer service because we do like their pizza when it’s made properly. I’ve officially given up. The owner doesn’t even care. And I have no idea if we were even issued a refund for the 6 pizzas we never received.

I reached this restaurant at 9.15 PM tonight 01/13/23, the guy with the beard rudley said that we are closed, and I asked that what time do you close, he answered that they close at 9.30 PM to this I said it is still 15 mts to 9.30. He shouted as asked me to leave the property and said, we don't like people like you, this guy with the beard is a real danger to the community. Beware avoid this place.

The pizza is ok. A little disappointing. They do not look anything like the pictures on the site. Our lacked much toppings and did not appear to have all the toppings their web site listed. It was almost like a frozen pizza.

I have been to 4 different Palio's, and this one is the best! The one closest to me in Fairview has a pungent smell of Fabuloso mopping solution, and even though I get the food to-go, they scent usually curbs my appetite. I am shocked no one else has complained about it! Aside from that though, the pizza at this Palios was excellent and cooked to perfection! The employees were also very customer oriented. A experience for sure!

Used to love this place. Ordered to have delivered and two hours later went up there to be told that they didn’t have anyone to deliver. And had been too busy to call us . Thought ok bad night. 9 out of 10 times they get the order wrong tried to call to speak to a manager, young person said she was in charge and she could have cared less. Will never order from there again.