Starbucks - Los Gatos

They are open until 7, not 7:30 for reference but the people here are really nice and it’s in a great location! Ryan the barista (o? is always super sweet and goes above and beyond!

They were busy, but Starbucks always are. We ordered two banana breads, and made the mistake of saying “sure” when asked if we wanted them warmed up. The guy doing the warming was too lazy to walk the food over to the counter after heating it up, instead just letting it pile up until another worker grabbed it. So we got one banana bread while it was warm, and then had to wait several minutes while the other one just sat there getting cold.We ordered drip coffee, which they normally just give to you at the till, but today they decided not to. So we waited while other fancy drinks were prepared. 10-15 minutes later we realized that they had simply forgotten about us, when people who arrived much much later than us were getting their much more elaborate drinks while we just stood there. Not a great location. B team staff.

This Starbucks is clearly the location where they send their least attractive and incompetent workers. not only are they rude, but they make drinks slower then a corpse. from the looks of them, they all live in their parents basement so I understand however, in the future, I would like better service, considering I just got hot coffee spilled all over me today.

Dirtiest Starbucks I've seen. Countertops where they're serving drinks and food or horrendous. The bathroom is horribly dirty, and the dining room floors are horrible too. I spoke with the manager and he said that the morning person left without cleaning.. I told him the filth of the entire Starbucks is way more than just somebody not cleaning in the morning... There is stuck on coffee, drink, food and other things stuck to the machines, counters, and floors that has had to have been there for months. I will not be coming back to this Starbucks anytime soon.

I came in last minute two days ago. My actual name on the order was Alex. I came to get two drinks and I did not even greeted at the door. I came in to get two drinks with iced black tea with 9 pumps of brown sugar syrup and no water and 3/4 inch extra vanilla sweet cream and I do not know if the guy was confused on how to make the drink but he did make it but did not stir in the cream at all. It was all puffy vanilla cream at the top. I had to stir it in myself. I was very disappointed. I either want management to train people on how to make the drinks or have someone else make the drinks for me please.