McDonald's - London

I had the worst customer service experience ever at this restaurant. I was there to pick up my order, but one staff member named "Madisson" was extremely rude and displayed an arrogant attitude towards me. It took 45 minutes to pick up a small order, as they were negligent and irresponsible in completing it. I had to talk to at least three different staff members just to get my food. During this time, it seemed like they were just walking around and having fun, showing a clear lack of concern for their customers. I would not recommend this restaurant to anyone. This was by far the worst service I have ever received from a McDonald's.

This is now the 4th time we 've ordered McDonalds from 385 Wellington St in London, On, and the 4th time they have gotten it wrong. They 've missed items every single time. This time we weren 't accepting just... missing all of the fries from our order, and when we called and spoke to the manager, they assured us there was absolutely nothing they could do and we were welcome to call back tomorrow but the day manager was going to be useless too. I understand pandemic and all, but I should be able to expect to place an order and GET the food I ordered. The manager refused to give me any information for higher ups in the company, so I 'm going to just keep leaving this review places until someone actually gets back to me about this. The tone and attitude was ridiculous, why is it so much to ask for a complete meal for my family after 4 different messed up orders. The manager suggested we order the fries again, and pay the delivery and tax a second time. Why am I paying for your mistake? And all those stickers all over our bags saying 'double checked for accuracy ' no one was touched, signed or verified so who KNOWS the purpose of even having them. McDonalds is really setting the bar low here.

We were attracted to this restaurant by a coupon offering 2 breakfast combos for $7.98 + tax. The restaurant was busy and appeared to be a bit disorganized. There were no napkins in the dispensers and no current newspapers available. The wait for our food was very long. Although the food should have been hotter, the breakfast combos were consistent - consisting of egg bacon McMuffins with plastic cheese, crispy, slightly greasy hash browns, and good refillable coffee. Overall, this deal was a great value.

Great play place, very clean and food was good, not to busy, the kids really love this place and we will visit next time.

We took advantage of a coupon offer- 2 bacon egg whole grain bagels with hash browns and coffee for $8.75 tax in, no tip required. The breakfast sandwich was really quite good as was the coffee. And where else can you get such a reasonable breakfast? With only one cash open, service was quite efficient. The girl came out from behind the counter to hand me my tray. We settled in to bucket chairs beside an electric fireplace and quite enjoyed the whole experience.