Horapha Thai Cuisine - London

The medium age MALE staff was rude. Sarcastic and unwelcome. He asked us whether to eat in or take away. I said eat in. He heard me wrongly and tried to correct me. Tbh, not what a typical waiter should be. So we walked out. The other day, we passed by the restaurant and saw another waitress serving, so we gave it another try. She gave us warm welcome and let us sanitize our hands. Also wears mask and protective equipment even though not serving. We ordered steamed lemon fish which the waitress recommended and it was great. The calamari and pad Thai was bland and boring. I would not recommend this restaurant as it was a 15% gratuity (such a ripped off).

My girlfriend and I went for the first time when we moved in the area around a year ago. We decided to try it since we both love Thai food. Ever since then we have been going over very regularly! we love the food which is authentic and not like many Thai places around London and Europe which are europeanised and often tasteless. Here food is proper tasty like you can try in Thailand. The place is absolutely very simple inside, but tidy and clean. The food is great. The curries are incredibly tasty and nice, and we tried them all I would say, even the meat quality they use is extreme tender and nice. We really like the Pad Thai, which is a Thai dish for which I am very picky having tried many around Thailand with local people. Going there regularly either to dine in or to take away (and with take away we fill two stomachs with 25ish pounds), we got to know the general manager well, his name is Apple, and he is great. Always very helpful, respectful and professional with clientele, and he is very friendly especially when you get to know him. I couldn’t understand the bad reviews I was reading on here thinking of the treatment and the food quality we always experienced there. I then got to know that before 2019 there was a different management team, so the reason became clear. We brought and suggested the place to many friends and they all loved it. It has a very easy, dress down and low profile atmosphere. Will will keep on going back, definitely.

I was surprised to see some of the comments about the staff. The food was good, but what made me want to write a review was their level of service. Maybe it's because we went right after lockdown, but it was obvious how meticulously clean and careful they were being. We were made to sanitize our hands and get our temperatures checked before being seated. Staff had on masks and also spent time disinfecting when not tending to customers. They were friendly, offered recommendations when asked, and taught us a bit of Thai as well. I used to live in SE Asia, and Thai food was a staple part of my diet then. I would definitely go back.

Very bad service with taking orders, bringing food and bill. Seated near the front of restaurant to appear that they are busier. Food was ok but not worth the price.

My partner and I came across this place quite by accident on Monday night and took our chances. I lived in Bangkok for seven years so my opinion might not me mainstream.