Café Biltmore And Terrace - London

Reservation was for 8pm, didn’t seat us until 8:45pm (despite the restaurant being fairly empty). The menu is very limited, and no T-bone steaks which were the only interesting thing on there. Three of us ordered steaks (at just less than £40 each): they took another hour to arrive and when they did they were all over-cooked.

The waitress brought he wrong order. We told her twice but she was confused. Seized the plates on our table and left. We ordered a Breakfast that included juice. Never came. Coffee was included in the meal we ordered but she charged us for coffee and then said the machine was broken and did not refund us. A 50 pound breakfast Renee up costing 95 pounds. So I paid 132 dollars for a breakfast I did not order. Also we got charged for for cafes cause the waitress took my husband drink when it was still half full. This is a nice place to eat but I would never return. I should have just told the manager but I didn’t want to be a Karen. But ordering breakfast is not that complicated.

Open table booking not found. We still got a table, but the restaurant is not like the pictures. Very noisy and loud. Food and service was OK, not worth the price at all though.

Beautiful environment, music a bit too loud, food nice but it took quite a while to come and service was not up to the standards I would expect for the hotel’s standards. Average experience .

Booking not found even though I had the confirmation. Service slow and things forgotten and order not taken correctly. Order a pot of coffee and they bring a single. Order a juice and they forget. Tell them no toast with the eggs and it comes on toast... as for them to bring a slice of lemon, and they don 't bother. I hear it is 'tough to find staff ' these days well sorry, that 's not my problem especially when you are happy to charge full price... Food was perfectly fine.