Embassy Suites By Hilton Baltimore At Bwi Airport

They advertise their shuttle bus every 30 minutes on the hour. We waited for over an hour and every time I called the front desk said they were on their way. When they finally arrived (with 2 passengers), TJ (driver) said there were too many cars parked on the airport so he decided to leave and come back.

I was very pleased satisfied with the level of customer service I received from the front desk staff on 9/15/23 5:15pm that completed the reservation. Their customer service were wonderful/friendly EXCELLENT. The bartender Ms. LISA, the Chef Ms. Brandy housekeeping staff. They all had excellent customer service.They were very cheerful, helpful, friendly, professional and extremely willing to help myself family.Nearby activities: So many places and things to do.Safety: Security was on site very visible.Food drinks: Delicious tasty food drinks

We got in a day early before our New England/Canadian cruise. They staff, rooms and emenities were wonderful. A much needed break after our long flight from Southern California.

Everything was nice and clean. The room was a good size, the beds were comfortable. The only complaint we have is that the staff wasn't very nice, everyone we seemed to come in contact with had an attitude, they were very short when being asked a question like they were annoyed that they were being spoken to.

It's been a couple nights here on a visit to Maryland. The room was very nice and that everything anyone would need. The happy hour was great but crowded and the breakfasts were awesome.Rooms: Very roomy and had everything one needs for comfort.Food drinks: The reception happy hour was very good. Two free well drinks per room.