Zaxby's - Lincolnton

This restaurant is disorganized and lacks accountability. They seem unconcerned about providing a satisfactory experience for their customers. After ordering takeout and discovering missing items, they showed little effort to correct the mistake. Despite the challenges of COVID-19, they could at least make an effort to improve. The general manager, Jennifer, displayed a lack of concern for customer service and was dismissive when reported to her district manager. Her attitude was simply rude.

The restaurant consistently makes mistakes and refuses to take responsibility for them. They show no concern for customers who are left without the items they ordered upon returning home. Despite the challenges of the pandemic, they should at least make an effort to get things right. The general manager, Jennifer, has shown a lack of care for customer service and believes that her district manager will support her rude behavior.