Whataburger - Lewisville

I ordered a burger on the whataburger app, and turns out I sent it to the wrong store. Rather than telling me to go to the correct store, the operating partner of this particular store, Evelyn, made my order anyway and it was hot and fresh. Not tomention they were extremely busy, and I wasn?t left waiting too long. My gratitude to the owners of this establishment forsaving my lunch break.

We stopped in to order lunch to go. They were really busy with drive thru and dine in customers. There were several employees working and every one of them was busy! Yet even in the chaos, things were running smoothly. I say that because I didn't realizeit was the noon hour when we stopped. We had someone meeting us at home at 1pm. So when I realized the time, we had 15 minutesto make the meeting. I was going to ask to cancel our order but the only thing left to wait on a onion rings with 1 minute togo. Remember, I forgot the time when I ordered or I never would have added onion rings! Timing was all on me they didgreat!! The food came out delicious and service was excellent. The best Whataburger service and meal I've had in a while. Thankyou to the hard working staff!!

What's wrong? I've been there before. They could not be harassed to take an order at the counter. Three of us went out. I'm here several times. Food comes wrong or slow. Service: 1/5

Whataburger always had good food. This situation in Lewisville is rarely visited by me, but they have things right before the few times I was in this place. So tonight would come (one Saturday night), and the collection of people I see in this special restaurant would suspect that prisoners are running the asylum. I went in and wanted to get an order. It took two people to discuss who should manipulate the thesis and take my order. Or maybe try. That went on while two men were waiting for their orders. My dinner was a double-meat with cheese and a hot order from Fritten. One of her employees didn't happen to me when I was waiting, and she had a bag. It had the finished pommes. She then ignorantly asked me if this is all I ordered (and she did not take my order earlier, which was bizarre). I told her what was my full order, and then she went back to be assaulted with her staff. You can't do that. The same woman, a few minutes later, brought my burger into another bag. Before I left, I had to ask the same woman for napkins and she gave them to me. When considering the members of the crew, I could say that there was no focus and no spirit of customer service. Conversations did not seem to be at work. Most of them looked like children who weren't surprised. The person who looked like a manager obviously didn't do anything to get order into the serving area. It also did not help the guys who were before me to wait for their food, had a disappointed look at their faces as soon as they got their orders in their hands. Never a good sign. When I came home, I discovered that the double meat was wrongly joined with cheese. It had jalapenos, bacon and salsa on him, and it also looked like a single patty. Jalapenos and bacon should not be on the burger, as what I ordered was only regular. Instead of going back to this Whataburg site and fighting it, I simply took my food and threw it away. This doesn't happen every day. Why bother? Service and a new setting must be moved here. So quality and excellence should be. This place needs a new crew. This is a simple answer: Never.

I ordered a burger on the Whataburg app and found out I sent him to the wrong store. Instead of telling me to go to the right store, the operative partner of this particular store Evelyn made my order anyway and it was hot and fresh. Not to mention that they were extremely busy, and I was not allowed to wait too long. My gratitude to the owners of this facility to save my lunch break.