Helen's Hot Chicken - Lewisville

First time coming here. It took a while but the guy working was by himself, taking order and cooking, and there were a lot of online orders as well- so I understand that. I ordered the sandwich with the hot spice level. The chicken was nice and crunchy on the outside, but juicy on the inside. Coleslaw was good and adds more flavor to the sandwich. I will be back, but next time will get the hella hot spice level because the hot was nothing!

I ordered my meal through Uber Eats. I ordered this at around 3:15 and it showed that 3 different people were picking it up. I finally called them and explained the situation when they told me they gave my order to someone else. I asked to speak to the manager and it sounded like a teenager saying they were the manager but wouldn’t give me a name and never apologized or offered compensation for the actions of having to wait over an hour for my meal. Then I was hung up on when I asked for his name. When I called back 3 different times they wouldn’t pick up the line and when I got my meal it was WRONG!!!! I’ve very very upset with the poor customer service on this restaurant.

What a Rip Off! Ordered the Hot Chicken Leg Quarter Combo for $9.95 and the leg quarter was not normal chicken sized but mini like a Cornish hen. For $9.95 they could at least give you a decent sized pice of chicken! Also the cole slaw side was only around 4 tablespoons worth. Would recommend you avoid this place unless you just have $s to waste!

Y'all... I don't even like chicken and I've eaten here three times in the past two weeks! The first time I had the fried catfish combo. The catfish was so flavorful and the fries were delicious!!! The next time I tried the chicken sandwich and I was hooked! So juicy!! You won't be disappointed!

Honest to God , these people here will take care of you. I'm a catfish guy and had been here plenty of times (catfish top notch btw) and i said let me try the chicken wings. Helen's have the top 5 best wings in America. Never had a bad order. Food always hot . Did i mention they wings top 5 , and they're not 5 , 4 , 3 or 2. Best wings I've had . I'm here again as i type this . Definitely need to visit if you near them in Lewisville