Madisons Gelateria - Leicester

Whenever we’re in Keicester we always stop here for a coffee and a piece of cake, and sit and watch the world go by for a while. Coffee is excellent and not overly priced. The cakes and gelato are fabulous On our last visit my wife left her handbag behind when we left and the very kind young man from the cafe actually ran up London Rd to catch us and give her her bag back, a very kind thing to do and we won’t forget this in a hurry

Lovely little cafe. Very clean with excellent service. Cakes were amazing! Daughter had chocolate fudge cake with a loaded hot chocolate. Missus had a skinny latte and a flapjake. I just had a latte. All for around £13. Excellent value! Guy who served us assumed manager or owner as he had a presence, was very friendly and efficient. Totally recommended.

I went here and queued for 25 mins. After waiting I was told they had no custard for my apple crumble… no apology nothing. I said I’ve queued why not let customers know somehow. Or at least apologise, he looked at me like I was stupid as I asked him again are you sure as a dessert place you have no custard. His response was we have been very busy… there is a tesco and sainsburys within 5 minutes, a member of staff could have gone and bought some! Who ever was managing this place wasn’t doing a productive job. I went to tell my 2 children there was no custard they were upset. I then looked around. The seats were worn out, the floor was slippery and sticky. This place needs to be deep cleaned. I will never go back!!!

Last night, four of us went to get ice cream. The toilets were filthy and the floor was wet with urine. The ice cream was terrible and nothing like gelato.

This has gone downhill since I last visited. I won't be back and wouldn't recommend. Popped in for a dessert but was disappointed at what we saw. We opted for ice cream which was nice enough, but nothing you can't get elsewhere. I'm not sure why there was a crushed can of redbull on one of the flavours. And the seating was absolutely filthy (see pics). The staff were friendly but when they cleaned our table the cloth they used was filthy (grey like the seating).