Caffe Nero Leicester Gallowtree

I had to wait to be served because the server was busy talking to another employee and didn't seem interested in helping me until their conversation was over. The flat whites were not up to par, I've had much better elsewhere. Additionally, charging £3.65 for a flat white is ridiculous! I won't be returning to Nero's again.

The staff at this restaurant were too preoccupied talking about their weekend to properly serve customers. They seemed unaware of our presence and it took a long time to receive any service, despite the fact that the restaurant was not very busy. It would have been appreciated if they had taken the time to pause their conversation and focus on assisting us. Additionally, we noticed that the staff did not appear to understand the difference between a flat white and a cappuccino. Overall, this experience was disappointing and we do not plan on returning.

The restaurant is a nice place, but they need to ensure that their pastries are cooked properly. Both our croissant and fruit pastry had dough inside. Please refer to the picture. Head office, please provide training for the staff.

I have been there many times and I was pleased every time. The coffee is excellent! The different cold drinks are tasty and sweet. I have many combinations that I really enjoy. A flat white with hazelnut syrup is brilliant for the morning. I defenately recommend coming here.

For once, it was reasonably fast to make 1 tea and a coffee. Nice chairs we sat in, so nothing to complain about. Thank you for coffee.