Caffe Nero - Leicester

Verry poor service and rude staff I have been here a couple of times and I've been been turned down a cup of water and told to go elsewhere

Came here expecting the usual high standards but instead we were disappointed. We ordered a soya chai latte and a coconut milk chai latte and both just tasted like hot milk. The only flavour came from the cinnamon. This place is usually quite good so we were surprised.

Yes, Cafe Nero is a chain I understand. I have been to some really AWFUL ones Edinburgh) and some better ones. This one was excellent, mainly because of the 2 lads behind the counter...sorry I didn't get your names...but I hope you get recognition because you were friendly and oh so efficient....between you you served food and drinks like a well oiled machine! Food was fine too...pannini and coffee and reasonably priced

The lady that served me initially was nice and efficient but the other member I’d staff on was rude and ignorant. More infested in her paper than customers waiting to be served. She then tried taking payment off me without knowing what type of drinks/food I ordered nearly overcharging me rather than serving the other customer in line like other Caffè Nero’s do. There another Nero close by I’d recommend commuting a little more and go there rather than be ignored.

Nit very clean inside. Nice staff but not enough of them to clean tables after guests leave. Maybe managers can see this comment?